Compliance with Section 60 of the Trade Practices Act
Any changes to information entered into our systems leaves an electronic record documenting the original and new data as well as the date, time and user who made the amendment.
"a corporation shall not use physical force, undue harassment or coercion in connection with the payment for goods or services by a consumer."
Penalties for breaching Section 60 can include fines of up to $200,000 for corporations and $40,000 for individuals, as such we make sure that all of our staff are aware of this and act in accordance with our more stringent guidelines.
Routine spot checks are performed on our staffs work and if a breach is found immediate disciplinary action is taken. To further conform with Section 60 all information entered into our database cannot be altered once saved.